The role of the Commissioner is to set the strategic priorities for policing in Surrey in her Police and Crime Plan and to hold the Chief Constable to account for delivering policing in line with that Plan. PCCs must also act as the voice of residents, ensuring their crime and policing concerns are reflected in local policing.
It is though important to remember that PCCs themselves have no operational policing powers and they are forbidden from intervening in police cases or investigations. They also have no power to command officers, make decisions on tactics or deployment, or to re-open or speed up investigations. These powers are reserved for the Chief Constable. As a separate entity to Surrey Police, we also have no access to police systems or case information. This means that not all enquiries are something we will be able to help with. Where this is the case, we will signpost you to the most appropriate police department or organisation to assist you.
What we can help with:
- Consider applications for funding of services to prevent crime and support victims
- Handle complaints about the personal conduct of the Chief Constable, the PCC and our office or our staff
- Review the handling of complaints by PSD finalised under the PRA 2002
- Put residents in touch with their local policing teams to discuss matters of community concern regarding crime and policing
- Take requests to meet the PCC at one her residents’ surgeries
- Handle FOI and subject access requests for our office (not Surrey Police)
What we cannot help with and who can help instead:
- Take reports of crime or other incidents which should be reported directly to Surrey Police Dial 999 or use the non-emergency 101 telephone line. Alternatively, use the live chat function on the Surrey Police website Home | Surrey Police or direct message Surrey Police via X or Facebook
- Provide updates on police cases or intervene in the handling of police investigations by officers Use the non-emergency 101 telephone line; use the live chat function on the Surrey Police website Home | Surrey Police; or direct message Surrey Police via X or Facebook
- Direct officers to contact residents, speed up or open/close investigations
- Get involved in speeding fines or speed awareness courses Contact the Surrey Safety Camera Partnership team on tel. 01483 639977
- Handle complaints about the general level of service provided by Surrey Police or the conduct of its officers or staff Contact Surrey Police Professional Standards Depart by submitting a complaint online via this link Make a complaint about the police | Surrey Police
- Handle FOI requests or subject access requests relating to operational policing matters, police cases or investigations Contact Surrey Police Information Access team by submitting a request online via this link Accessing information | Surrey Police
Select the matter you wish to contact us about
Please select the relevant option from list below which will either take you to an online form to complete or signpost you to those most appropriate department to assist you. We aim to respond to enquiries submitted via this option within 3 working days.
Other ways to contact us
Please use the above dropdown options for the fastest response. If you require assistance, you can call us by phone on 01483 630200 (8am to 4pm Monday to Friday) to leave an answerphone message. We aim to respond within 5 working days. Please note, this is not an emergency telephone line and it is not monitored 24/7.
Always dial tel.999 in an emergency. To contact Surrey Police where the matter is not an emergency, dial.101.
Calls made to the above number are not recorded although callers are permitted to record the call if they wish.
We will not continue calls that include swearing, verbal abuse or threats to any member of staff, the Commissioner or Deputy Commissioner. Any such calls will be terminated and may be reported to Surrey Police.
Textphone service for those with a hearing impediment: text 07586 978003. We aim to respond within 5 working days.
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Write to us by post to:
Police & Crime Commissioner,
PO Box 412,
Guildford,
Surrey,
GU3 1YJ.
We aim to respond to postal letters within 5 workings days of receipt.
