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Our Office is committed to the highest possible standards of honesty and accountability. We seek to conduct our business in a responsible manner, ensuring that all our activities are carried out with integrity. We expect the same standards from Surrey Police, ensuring all officers and staff who have concerns about any aspect of the work of […]

Independent Custody Visiting Independent Custody Visitors (ICVs) carry out unannounced visits to police custody suites to check on the welfare and fair treatment of individuals detained by Surrey Police. They also check the conditions of custody to help enhance the safety and effectiveness of custody for everyone. Independent Custody Visiting was introduced in England as […]

This page contains information on the process for complaints that relate to Surrey Police or our office, and the role of the Commissioner’s Office in monitoring, handling and reviewing complaints about policing. Our office has a duty in relation to the handling of complaints, that are categorised under three different models. We operate Model One, […]

Governance of Surrey Police and our Office This page contains more information on the structures and procedures that relate to the Governance of Surrey Police and our Office. Additional statutory and policy information can be found in on our Policies and Legal Information page. Scheme of Governance The Scheme of Governance gives clarity to the […]

Surrey’s Police and Crime Panel Surrey’s Police and Crime Panel is managed by Surrey County Council and scrutinises the actions and decisions made by your Commissioner. The Panel consists of one elected councillor from each of Surrey’s boroughs, as well as two independent Members. The Police and Crime Panel can make recommendations to the Commissioner on key […]

Restorative Justice Restorative justice is about giving those affected by a crime, such as victims, offenders and the wider community, an opportunity to communicate about the harm that has been done and consider how it can be repaired. Restorative justice could include a facilitated meeting between the victim and offender or a letter of apology […]

Supporting victims The specialist Surrey Police Victim and Witness Care Unit is funded by our office to help victims of crime cope and, as far as possible, recover from their experience. Advice and support is offered to every victim of crime in Surrey, for as long as they need it. You can also call or […]

Community Safety Assembly The Community Safety Assembly is hosted by the office of the Commissioner to bring partner organisations across the county together to improve collaboration and enhance community safety in Surrey. It supports the delivery of the Police and Crime Plan that outlines the key priorities for Surrey Police. The Assembly is a key part of […]

Commissioning Strategy Your Commissioner is responsible for funding a range of local services that aim to increase community safety, reduce offending behaviour and support the victims of crime to cope and heal from their experiences. Services are commissioned using four funds from the Office of the Commissioner’s budget relating to community safety, children and young […]

Oath of Office The Oath of Office is signed by every Commissioner before assuming their duties upon election. Below is the Oath of Office signed by Commissioner Lisa Townsend in May 2024. Please contact us to request to view the signed copy of the Oath.  I, Lisa Townsend of Surrey, do hereby declare that I […]