Complaints Data | Office of the Police & Crime Commissioner for Surrey

Each quarter, the Independent Office for Police Conduct (IOPC) collect data from forces about how they handle complaints. They use this to produce information bulletins that set out performance against a number of measures. They compare each force’s data with their most similar force group average and with the overall results for all forces in England and Wales.

This page includes the latest information bulletins and recommendations to Surrey Police made by the IOPC.

Complaint Information Bulletins

Quarterly bulletins contain information about complaints defined under the Police Reform Act (PRA) 2002, as amended by the Police and Crime Act 2017. They provide the following data for each force on:

Complaints and allegations logged – average time the force takes to contact complainant and to log complaints
allegations logged – what the complaints are about and the situational context of complaints
how complaints and allegations have been handled
complaint cases finalised – average time the force takes to finalise complaint cases
allegations finalised – average time the force takes to finalise allegations
allegations decisions
investigations – average number of days to finalise allegations by investigation
reviews to the local policing body for the force and to the IOPC
reviews completed – average number of days the LPB and the IOPC take to complete reviews
decisions on reviews – decisions made by the LPB and the IOPC
actions following complaints (for complaints handled outside of Schedule 3 of the PRA)
actions following complaints (for complaints handled under Schedule 3 of the PRA)

Police forces are invited to provide commentary on their performance bulletins. This commentary might explain why their figures differ from their most similar force group average, and what they are doing to improve the way they handle complaints. Where forces provide this commentary, the IOPC publish it alongside their bulletin. In addition to this, your Commissioner holds regular meetings with the Professional Standards Department to monitor and scrutinise the data.

The latest bulletins contain information about complaints made from 1 February 2020 and handled under the Police Reform Act 2002, as amended by the Police and Crime Act 2017.

Latest updates:

You can also view the narrative from our office and Surrey Police in response to each bulletin from the IOPC below.

Complaints updates from the IOPC have been provided as PDF files. Please contact us if you would like to access this information in a different format:

Complaints Performance Data – Quarter 2 2024/25
- Read our response here

Past complaint updates – 2022/23

All Police Complaint Statistics

The IOPC publish a report with police complaint statistics for all police forces in England and Wales each year. You can see the data and our responses below:

Police Complaints Statistics for England and Wales 2022/23
- Read our response
Police Complaints Statistics for England and Wales 2021/22 (Experimental statistics)

Changes to how the data is analysed

Following the production of the Quarter 4 2020/21 police complaint information bulletins, changes were made to the calculations used to report reviews handled by local policing bodies (LPB). 2020/21 figures on reviews handled by LPBs are presented in the IOPC’s addendum.

Police forces continue to handle complaints made before 1 February 2020. These bulletins contain data about those complaints, which are handled under the Police Reform Act 2002, as amended by the Police Reform and Social Responsibility Act 2011.

Previous bulletins are available on the National Archive website.